Many of our customer sites have been affected by the floods in Queensland and New South Wales.  As a result of these floods, some sites in these areas will have a “Reliability and Reserve Emergency Trader (RERT)” charge included on their upcoming invoice.

RERT charges are included as part of “Regulated Charges”. These charges are passed on from AEMO to ensure grid stability in times of peak demand. A RERT event happened on 01 Feb 2022.

If you have been adversely impacted and need assistance dealing with your retailer, including requests for payment extensions, please do not hesitate to contact us.

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